Role Overview
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The Customer Service Executive (Spain) will support MATCH Hospitality’s customer service operation, focusing on Spanish-language correspondence and the domestic Grand Prix programme in Madrid (MADRING). The role reports to the Customer Service Team Lead and works alongside the CS team in Doha and the Ticketing and Fulfilment team, ensuring clients receive timely, accurate service across the full customer journey, from booking confirmation through post‑event follow‑up.
Key Responsibilities
Customer Support and Communications
Respond to customer queries in Spanish and English across email and CRM channels, taking a proactive, solution‑oriented approach.
Translate, adapt and proofread customer communications, FAQs and templates between Spanish and English.
Support post‑sale and pre‑event communications for clarity, accuracy and consisten...