Customer Service Executive (FMCG)

Company

BWY WILMAR PTE. LTD.

Location

singapore, Singapore

Type

Full-time

            Key Responsibilities:  Serve as the first point of contact for Singapore-based customers via email and WhatsApp 
Ensure order accuracy, pricing consistency, and proper documentation 
Handle product inquiries, lead time, pricing, and order-related enquiries 
Handle post-delivery issues such as goods exchange/return requests 
Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request 
Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes 
Process various backend documents to ensure order, picking and delivery accuracy 
Prepare customer quotations based on approved pricing and input from sales/commercial team 
Any other ad-hoc duties as assigned 
 Requirements:  Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food S...
        

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Customer Service Executive (FMCG)

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