Customer Service Executive (Contract of Employment)

Customer Service

Full Time

The Role & Responsibilities:

We’re looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a “Versa-tile”, and dynamic team.

Responsibilities:

• Be familiar and up to date on Versa’s products to service customers on:
  • Products/features inquiries
  • Concerns regarding user onboarding
  • Queries by utilizing mathematical formulas & calculations to provide accurate explanation
• Provide customer service support in daily communication with users via CRM tool (e.g. Zendesk), email, live chat, phone, WhatsApp:
  • Escalate user cases(tickets) to relevant PICs
  • Uphold Versa’s brand image and voice at all times
• Ensure all data and informatio...