Customer Service Engineer

Company

Giesecke+Devrient

Location

Hong Kong, Hong Kong

Type

Permanent

Responsibilities:
Be responsible for banknote processing systems’ installation
Provide service maintenance and after sales services for banknote processing systems
Handle inquires and complaints from customers
Provide support on new product launch, demo and product presentation
Be responsible for service documentations (service report and spare parts transaction)
Spare parts inventory management and control
Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.
Conduct fault analysis and formulate maintenance and improvement plan
Compile management report and purpose recommendations for service enhancement
Audit and facilitate the implementation of service support to compile with safety requirement
Perform any ad hoc projects as required from time to time; and undertake functions and respon...
        

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Customer Service Engineer

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