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Customer Service - Donor Support Technician (Bilingual - English/Spanish)

Company

CSL Plasma

Location

brownsville, United-States

Type

Full-time

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.

• Prepares the autopheresis machine for the pheresis process.

• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

• Disconnects the donor when the process is complete.

• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

• Alerts Group Leader or Supervisor of donor flow issues.

• Ensures the accurate recording of donor data in the electronic donor information management system as outli...

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