Elevate the homeowner service experience with Excellent Gulf as the Customer Service Director in Toronto, Ontario. Lead a dedicated team and enhance customer care from initial purchase through post-occupancy.
In this pivotal role, you will utilize over ten years of customer care expertise to guide the Customer Care team towards optimal performance. You will be responsible for handling escalations and ensuring adherence to TARION warranty requirements, while collaborating closely with internal teams including Construction and Sales to ensure a seamless homeowner journey.
Key Responsibilities:
• Lead and mentor the Customer Care team effectively
• Act as a liaison for complex customer escalations
• Ensure compliance with TARION and regulatory standards
• Partner with Construction and Sales for smooth transitions
• Build and improve processes for customer satisfaction
Requirements:
• 10+ years in customer care or warranty management
• 5+ years of proven leade...