YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Customer Centric Team and become a Certified International Specialist!
YOUR TASKS
Lead the development and implementation of training and capability-building initiatives to enhance customer service performance and service quality
Work closely with Customer Service managers to coach teams, strengthen competencies, and support continuous skill development
Monitor service quality through audits, call evaluations, and performance metrics, identifying gaps and driving improvemen...