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Customer Service (CS) Specialist

Company

Asia Peopleworks Inc.

Location

makati, Philippines

Type

Full-time

On-site - Makati Fresh Graduate/Student High/Senior High School Full-time

Job Description

Key Responsibilities:

  • Solve customer's questions in a timely manner through customer calls, social media, email and etc.
  • Record the consultation content, give feedback to management and help to improve the product drawback
  • Understand the micro lending knowledge, master the policy knowledge, and answer customer questions correctly.
  • Solve customer complaints and improve user experience.

Qualifications:

  • Candidate who has experience in Credit Card Business or Banking and Finance.
  • Candidate must possess at least a high school diploma; Open for fresh graduates.
  • Excellent communication and interpersonal skills.
  • Able to operate computer and MS office and able to adapt to new technology in work.
  • Must be amenable to work in the field at least 6 days a week...

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