Coordinator, Contact Center Customer Service

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the Client's Nutrition CES team and all brands within the scope of this team. Schedule: Onsite role Mon - Fri with a start time between 10a - 2p, 40 hours per week. There is a weekend rotation amongst associates - they wouldn't be working every weekend and typically it is Saturday or Sunday (not both).

Key Responsibilities:



Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.

Support all brands within the scope for Client Nutrition

Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.

Facilitate and support eCommerce ini...