Job Title: Customer Service Associate (CSA)

Department: Retail Operations

Reports To: Store Manager / Assistant Store Manager

Job Purpose

To deliver excellent customer service by assisting customers, driving sales through effective product recommendations, and ensuring smooth store operations.

Key Responsibilities

• Greet customers warmly and understand their needs.
• Provide accurate information about products, features, pricing, and promotions.
• Drive sales through upselling and cross-selling.
• Operate POS systems for billing, returns, and exchanges.
• Ensure proper display of merchandise and maintain store cleanliness.
• Handle customer queries and complaints professionally.
• Follow company policies, SOPs, and safety guidelines.
• Support inventory management and stock replenishment.