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Location: Woodleigh Mall / Seletar Mall / Century Square / Tampines Mall

Shift Allowance (3+2): $200 shift allowance per month

Responsibilities

Ability to deliver professional and high-quality service experience in a customer-facing role

Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction

Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.

Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction

Maintain close liaison with all other departments to have a good understanding of ...