Job Profile: Customer Service Associate Job Description
The Intelligent , Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat inquiries. Responsibilities include processing applications and resolving customer disputes with positive outcomes.
The ideal candidate will enjoy assisting customers with first-call resolution, de-escalating caller situations, adapting quickly to change, and working in a team environment.
Schedule:

• Monday Friday, shifts between 8:00 am 6:30 pm EST
• Daily hours and shifts may vary
• Rotational requirement for after-hours coverage
• Opportunities for overtime as needed to support storm-related activities

Key Responsibilities

• Answer incoming phone calls, chats, and emails
• Conduct ...