Position Overview

The Customer Service Assistant - Resolution role at Al-Futtaim IKEA in Al Ain focuses on resolving customer complaints efficiently across all service channels while supporting delivery and assembly coordination. This position plays a vital role in maintaining customer satisfaction, protecting brand reputation, and supporting sales growth by ensuring fast, accurate, and customer-focused resolutions.

Job Details

Country: UAE
City: Al Ain
Industry: Retail
Function: Retail Customer Service
Salary: AED per month (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Handle customer complaints from all channels including store walk-ins, social media, engagement centers, and delivery teams, ensuring all cases are logged accurately in CRM systems and resolved within agreed timelines.
• Coordinate communication between customers and delivery or assembly...