Customer Service Assistant – Emergency Home Assistance (Brisbane)

This role focuses on delivering high-quality customer support via inbound and outbound calls, handling emergency home assistance requests, and managing cases from initial contact through to resolution.

Core Responsibilities

Customer Service

• Handle inbound & outbound calls professionally and efficiently
• Understand customer needs and provide timely, accurate solutions
• Build rapport and drive customer satisfaction and retention
• Communicate product and service information clearly
• Manage comp...