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Customer Service and Logistics Specialist

Company

imei

Location

Frenchs Forest, Australia

Type

Permanent

About the role


An exciting opportunity is available for a Customer Service & Logistics Specialist to join a growing team in a fast-paced environment for a leading Australian Telco company!


Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:

  • Are supported in the latest technology for mobile and unified communications

  • Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results

  • Provide 1st level service & support

  • Ensure that our customers are always kept connected

  • Work closely with Telstra and other major tech vendors

  • Maximise their time connected with basic troubleshooting

  • Use the tools, knowledge and training to deliver imei's products in the most effective way possible.
  • This role includes a varie...

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