Role Overview

As a Customer Service Agent, you will be the first point of contact for our client’s customers. You will deliver a high-quality customer experience across both online and in-store channels, helping customers with inquiries, resolving issues, and ensuring every interaction contributes to a positive shopping experience.

Key Responsibilities

• Deliver exceptional customer service and build positive relationships with customers.
• Respond to customer inquiries across multiple channels, including phone, email, live chat, eBay, and Facebook.
• Meet customer service performance standards, including satisfaction targets and service level agreements (SLAs).
• Process and manage online orders, including cancellations, returns, and refunds.
• Work closely with management and internal departments to resolve issues related to systems, processes, website functionality, and customer concerns.
• Escalate recurr...