Customer Service Advisor

Monday to Friday, 9am-17.30pm

Swindon

Our client is currently recruiting for a temporary candidate to join their team, this will turn in to a permanent role for the right candidate.

Activities of the Role:

• Offering advice and guidance to customers
• Managing customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate
• Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues
• To maintain effective means of communication at all times
• To ensure that customers receive an excellent level of customer service
• To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a ‘one stop’ service for query resolution
• To ensure a ‘seamless’ service provided acros...