Customer Service Advisor

Location: Maidstone (Hybrid - 1 day per week in the office)
Salary: £26,500 per annum
Job Type: Full-time, Permanent

About the Role

We're looking for a friendly and proactive Customer Service Advisor to join our growing team. This is a fantastic opportunity for someone who enjoys helping people, resolving queries, and delivering excellent customer experiences.

Working in a hybrid environment, you'll primarily work from home with one day per week in our Maidstone office, giving you the perfect balance of flexibility and collaboration.

Key Responsibilities

Handle incoming customer enquiries via phone, email, and chat
Provide accurate information and resolve issues efficiently
Deliver a high standard of customer service at all times
Maintain and update customer records within internal systems
Work collaboratively with colleagues to ensure customer satisfaction
Identify and escalate complex issues whe...