Job Title: Customer Service Advisor

Location: Halesowen (B62)

Salary: £26,938 - £28,609 + up to £2000 Performance related bonus

Job Type: Permanent, Full Time

Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.

Early Shift: 8:30am - 17:00pm
Mid Shift: 9:00am - 17:30pm
Late Shift: 10:00am - 18:30pmAbout the Role:

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What you will be doing:

Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
Use My Policy systems to enter customer data to a high standard of accuracy
Validate and process new customer accounts assisting customers with any account related enquiries
Maintain a s...