Customer Service Team Leader at Oslo Skin Lab – Requirements

• Proven leadership experience in a customer care, retention, or subscription‑based environment
• Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role
• Fluent in Spanish and English; additional languages (German or Portuguese) are a plus
• Adaptable and open to working across different time zones, including non‑standard hours as the company expands into Spanish‑speaking markets outside Spain
• Strong experience working with KPIs and performance management
• Technically confident, with experience using CRM systems and AI‑driven tools
• Curious and proactive about AI, with the ability to identify practical ways to implement AI tools into customer care processes and daily operations

Oslo Skin Lab has built Spain into one of its stronge...