We are currently working in partnership with one of the South West’s largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors. The position will start in due course, with several positions available due to expansion.

The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction.

Transferrable skills are accepted for this role, if good customer services can be demonstrated.

Duties will include (but are not limited to):

Acting as the voice of the organisation, taking incoming enquiries to the contact centre
Resolve customer enquiries efficiently, identifying practical and effective solutions
Schedule appointments and support customers in accessing and using self-service options
Take ownership of customer cases, managing them through to successful resolution
Deliver a positive and professional customer experience, including in challenging or co...