The Role

We’re looking for a Customer Service Advisor to join our busy team at Agria Pet Insurance. You will serve as the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you will be responsible for both inbound and outbound calls.

This is a full‑time role, 36 hours per week, Monday‑Friday 9:00 am‑6:00 pm with a rotating shift pattern, including one Saturday every four weeks from 9:00 am‑1:00 pm. The position is hybrid: you will attend the Aylesbury office every Wednesday and you are required to start in August 2026 following a two‑week in‑office induction.

What you’ll be doing

• Answer all customer and claims incoming calls efficiently and professionally.
• Conduct outbound calling for retention and renewal, breeders, claims information, and underwriting of new policy applications.
• Handle objections i...