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Customer Service & Administrative Officer

Company

LIL NINJA ACADEMY PTE. LTD.

Location

singapore, Singapore

Type

Full-time

Customer Service:
  • Serve as the first point of contact for parents and visitors, providing friendly and professional customer support.
  • Handle inquiries via phone, email, social media platforms and in person, providing information about programs, schedules, and promotions.
  • Assist with student registration, class bookings, and membership inquiries.
  • Assist with kids check‑in with in‑house systems.
  • Ensure guardians pick up kids and monitor kids' safety.
  • Support coaches in managing children and monitor their well‑being as needed.
  • Address customer concerns and **escalate** issues when necessary to management.
  • Maintain a welcoming and clean reception area.
  • Ensure the gym is clean and tidy at all times.
  • Demonstrate punctuality by consistently arriving on time for work and adhering to scheduled shifts, contributing to a reliable and efficient work environment.
Administrative...

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