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Customer Serv Rep II - Représentant(e) du service à la clientèle II

Company

TD SYNNEX

Location

Mississauga, Canada

Type

Full time

Customer Service Rep II

Hours: 8:00am-5:00pm ET

Pay: $43k-$60k CAD Annual

The Customer Service Rep II delivers high‑quality B2B customer support in a fast‑paced, high‑volume environment. This role is primarily focused on email case management, SLA compliance, and accurate RMA processing while ensuring a consistent, professional customer experience and strong operational compliance.

What You’ll Do:

  • Manage high‑volume email casework, handling approximately 1,800 customer emails per month (~70 per day) across shared inboxes
  • Deliver timely, accurate, and professional customer responses to meet or exceed SLA requirements
  • Process an average of 375 RMA lines per month, consistently exceeding standard team productivity benchmarks
  • Ensure high accuracy and strict adherence to established RMA, approval, and compliance processes
  • Apply strong critical‑thinking and problem‑sol...

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