* Communicate with customers about the requirements of the return of leased assets* Field questions from Customer relating to returns* Issue asset list/shipment forms to customer on returns initiation* Create CR (customer return) number for the return of assets* Communicate and confirm with customers about pick up service fee* Arrange pick up service for customers* Assist returns reconciliation specialist with surplus queries if necessary* Communicate operational process changes to customer* Communicate with customer about missing and defect of returned assets* Bill the customer for the missing and damage charges.* Support total customer experience* Support team and supporting roles as needed* Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.* 1-3 years of experience in Customer Service* Basic knowledge in the field of Customer Relations.* Demonstrated verbal communication and customer service skills.* Knowledge of Microsoft ...