Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.

Job Overview

We are seeking a motivated and empathetic Customer Retention Specialist to proactively engage with at-risk customers and implement strategies to reduce churn. This fully remote role is perfect for someone who is great at building rapport and finding solutions that keep clients satisfied.

Key Responsibilities

• Identify at-risk customers through data and proactively reach out to address concerns
• Handle cancellation requests and apply retention strategies to save accounts
• Build and maintain strong relationships with existing customers to drive loyalty
• Conduct regular check-in calls and satisfaction surveys
• Collaborate with sales and support teams to resolve escalated client issues
• Trac...