Customer Resolution Intake Supervisor

The Customer Resolution Intake Supervisor leads the Customer Resolution Intake team and has oversight of physical and electronic written communications, initiating business processes on behalf of internal stakeholders, acknowledging and responding to written customer inquiries, complaints, and requests for assistance.

The Customer Resolution Intake Supervisor reports to the AVPCustomer Resolution and must develop strong working relationships with direct reports, key stakeholders, vendors, investors, co-workers, and customers.

Responsibilities

• Manage a team including motivating, hiring, training, performance management, and setting monthly goals
• Address the escalation of issues and coordinate with appropriate internal and external resources to provide resolution
• Lead the day to day practical implementation of the Company's policies and procedures, as well as state and federal law requi...