Job Title: Customer Relationship/Experience Specialist

Location (Include Zip Code): Coral Gables, FL 33134

• First 90 days 5x onsite, then 3 days

Interview Process: 2 rounds

Pay Rate: 18-24/hr

MUST HAVES:

• Bachelor's degree in business administration, finance, operations management, or a related field
• 3-5 years in a customer experience, customer success, or relationship management role
• Well-versed in using Salesforce Service Cloud or a similar CRM platform
• Proven ability managing customer relationships, including supporting onboarding, responding to inquiries, and maintaining overall customer satisfaction
• Bilingual in Spanish
• Great communication and problem solving skills

Plusses:

• Background at a financial institution (highly pre...