JOB DETAILS

1. Conduct annual planning and budgeting for the customer relations department (both Sales and Service) in alignment with Royal Enfield India goals and the dealership senior management ensuring complete process adherence laid down by Royal Enfield India.
2. Define customer relationship programs and key initiatives for Sales and Service divisions in association with the dealership senior management to achieve customer satisfaction index at the dealership

3. Track and monitor customer relations initiatives and provide guidance and course corrections to ensure high effectiveness of the CR programs and initiatives

4. As a key owner for all the customer relation processes, ensure seamless integration of customer interactions and information flow across all customer touch points

5. Conduct internal meetings with the customer relations team and senior Sales,Service and Marketing team to create action plans, allocate responsibi...