An experienced customer relations role supporting the growing direct-to-consumer business. This person is the proactive face of the brand for customers — handling VIP email contacts, resolving complex queries across email, phone, and social channels, and taking full ownership of case resolution. The role also works closely with the e-commerce team to support customer journey improvements, customer insight sharing, and collaboration with internal teams where required.

This is not an entry-level position and is suited to a customer relations professional with previous experience within luxury or premium fashion, strong communication skills, and a proactive, solution-focused approach.

CUSTOMER SERVICE & CASE RESOLUTION

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  Manage all customer enquiries across email, phone...