Customer Relations Officer

Company

Seven family

Location

dubai, United-Arab-Emirates

Type

Full-time

            Key Responsibilities Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy. 
Greet members warmly and provide personalized assistance to ensure a seamless experience. 
Actively promote membership upgrades, class bookings, and premium services. 
Handle member complaints and resolve issues promptly, escalating to management when necessary. 
Follow up to ensure issues are resolved to the member’s satisfaction. 
Assist with member onboarding, renewals, cancellations, and account management. 
Maintain accurate member records in the system, ensuring data privacy and security. 
Work closely with other departments (sales, wellness, operations) to coordinate member services and ensure smooth communication. 
Support marketing initiatives by promoting events, offers, and programs. 
Conduct guided tours for prospective members, highl...
        

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