About the role

Are you someone who genuinely cares about creating great customer experiences and is ready to take the next step in your banking career? This Customer Relations Consultant opportunity is a 6-month contract where you’ll play a meaningful part in how BOQ Group listens to, supports, and learns from its customers and you'll be able to put your experience in IDR on show.

These role goes beyond resolving complaints. You’ll be at the centre of our customer experience journey, working closely with teams and leaders across the Group to share insights, identify trends, and help drive continuous improvement. Every interaction you manage contributes to better outcomes—not just for our customers, but for the way we operate as a business.

You’ll manage complaints in line with BOQ Group’s Complaints Policy and Procedure and regulatory requirements under RG 271, ensuring customers feel heard, respected, and supported. Along the way, you’ll capture valuable f...