Working Hours : 8.15am to 5.30pm (Mon-Fri) Location : Changi North Key Responsibilities
Customer Interface for Quality Issues Act as the main point of contact for all quality-related concerns from customers. Communicate clearly and effectively with customers regarding product quality, complaints, or issues. Customer Complaint Management Investigate customer complaints and identify root causes using tools like 5 Whys, Fishbone diagrams, or 8D reports. Lead and coordinate problem-solving teams to resolve issues. Ensure timely and effective implementation of corrective and preventive actions (CAPA). Quality Reporting and Documentation Prepare and submit quality documentation (e.g., control plans, FMEAs) as required by the customer. Maintain and report on key performance indicators (KPIs) like customer returns (RMA), PPM (parts per million), and delivery quality. Audits and Compliance Support or lead customer audits (onsite or remote). Ensure compliance with customer-specific requiremen...