Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long‑term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

• Customer Quality Interface
  • Serve as the main point of contact for customer quality issues.
  • Communicate investigation status, root cause, and corrective actions clearly to customers.
  • Support customer meetings, reviews, and audits related to quality topics.
• Customer Complaint & Claim Handling