About the role

We’re looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You’ll speak to our customers over email and online chat, and get stuck in with operational processes.

This is a full-time role based in our Wellington office, with the flexibility to work from home up to 2 days per week. Standard hours are 37.5 hours, Monday to Friday.

• Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand
• Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers
• Dig into the technical side of the product as you solve customer queries
• Get to grips with social media management and brand tone of voice as you help represent Electroverse on socia...