Customer Care Representative – Retail Energy

Join a Fortune 500 energy organization supporting customers across competitive retail electricity markets. This is an excellent opportunity for customer service professionals with experience in retail energy, utilities, billing, or account management who enjoy solving problems and delivering an exceptional customer experience.

As a Customer Care Representative , you will serve as the primary point of contact for residential and commercial customers, assisting with billing inquiries, account maintenance, payment processing, service requests, and sales support while working closely with Billing, Care, and Sales teams.

Responsibilities

• Handle inbound customer calls related to billing, account maintenance, payments, and online portal support.
• Make outbound calls to follow up on customer requests and resolve account i...