Job Summary

• The successful candidate will join our team as a Customer Operations Reporting Manager in the Customer Experience Department. • (S)He will report to the Director for Customer Experience and will be responsible for delivering value-adding customer experience analysis that will help the business achieve its operational objectives.

• The successful candidate will also ensure that standard operating procedures are maintained for use across all customer touch points and that the user experience of our products, services and interfaces corresponds to expected mechanics.

• The Customer Operations Reporting Manager will as well ensure expectations set for users are met or promptly remedied in the event of default.

Key Responsibilities

• Design, build, enable, and maintain Customer Operations-focused dashboards and scorecards targeted at executive level and functional areas.

• Provide recommendations to the busines...