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Region MED > SBU MED Service > Customer Service Management Africa
The Contract Management Department is part of our Service Business Unit and is responsible for the management of service contracts in place, aftermarket spare parts sales and Wind Turbine after-sales opportunities.
Responsibilities
Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contractsDefine a common strategy in customer relationship management alongside the service operations teamDevelop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accountsPrepare Time & Material quotations and ensure backlog increase with this type of saleAssist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the b...