Malaak specializes in childcare and sleep services supporting families on their prenatal and postnatal journey. We are looking for a highly motivated and detailoriented individual to join our team as a Customer Management and Client Servicing Specialist.

Key Responsibilities:

Client communication : Maintain regular communication with clients via phone email whatsapp or inperson meetings ensuring their needs are met promptly and in a positive empathetic and professional manner at all times.

Customer Relationship Management : Develop and maintain strong relationships with clients. Manage and update the CRM system with client interactions sales and any personal preferences. Schedule and conduct regular followups on renewals and manage the renewal process.

Issue Resolution : Address and resolve client concerns and complaints professionall...