About the role

Working any 5 days from 7 (Monday to Sunday) on a 24‑hour per week contract, with shifts between 08:00–18:00, this is a 3‑month fixed term contract with the opportunity to work additional hours.

In this role, you’ll support our customers by delivering excellent service across phone, email, chat, and online platforms. You’ll help manage bookings, resolve queries, and identify opportunities to enhance the customer experience.

Responsibilities

• Handling reservations and responding to customer enquiries across multiple channels
• Resolving customer queries, requests, and complaints at the first point of contact
• Providing a professional, friendly, and efficient service at all times
• Proactively contacting customers to promote products and services
• Identifying opportunities to cross‑sell and upsell where appropriate
• Accurately updating systems and maintaining customer records