Description

The Customer Intelligence Head is a key strategic leader responsible for
elevating the organization's understanding of its customers,
competitors, and the future market landscape. This role drives
prescriptive, data-led strategy by leading the CI team to integrate big
data and AI tools to deliver proactive, personalized insights. The Head
champions futures thinking focused on customer intelligence to
anticipate disruptive trends. Ultimately, this role is positioned as a
high-impact, internal consulting team to Senior Leaders and Business
Units, acting as the function's experts to ensure all critical business
decisions are grounded in deep, commercially relevant customer
evidence.

DUTIES AND RESPONSIBILITIES:

1. Strategic Insight & Consulting
○ Lead the Customer Intelligence team in serving as a high-impact
internal consulting function for Senior Leaders and Business Units
(BUs). The Head...