Do you want to help a global shipping business listen more closely to its shippers? In this role, you will run the day-to-day operations of the shipper feedback program for Amazon Shipping across five international market segments, collecting survey data and translating it into insights that support shipper experience improvements.

Amazon Shipping is seeking an experienced and detail-oriented Customer Insights Analyst to run day-to-day operations of our Voice of Shipper (VoS) and Customer Satisfaction (CSAT) survey programs across the US, UK, and EU market segments. This role sits at the intersection of data operations, customer insights, and cross-functional stakeholder management. You will be responsible for the full lifecycle of our shipper feedback programs, from survey design and distribution to data integration and dashboard reporting, and will translate shipper sentiment into clear, market segment-specific recommendations that business leaders can act on. You will apply...