**Employment Type:**
Full time
**Shift:**
Day Shift

**Description:**

Join the MercyOne Family! We are looking to hire a Customer Experience Specialist

As a Customer Experience Specialist at MercyOne, you will Receives customer and family complaints, coordinates investigation and aids in resolution through closure. Serves as a consulting resource to leaders, physicians, and colleagues on matters related to the MercyOne experience. Supplies data summaries regarding the customer experience and provides areas of opportunity for improvements. Ensures that MercyOne is in compliance with grievance rules and regulations. Works in collaboration with Eastern Division

**Schedule:**

+ Monday- Friday days

**Education:**

+ Bachelor's Degree or equivalent experience
+ More than 2 years experience required.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity ...