We are looking for an emerging leader to support our Customer Experience Manager and help lead a team of Support Advisors across the Petstock Group.

This is a role with a strong operational focus, ideal for someone who is looking for their first role as a supervisor and enjoys coaching people, managing day‑to‑day workflows, and delivering excellent customer experiences. The Support Advisors have a strong focus on social media responses, ensuring our replies are fun, engaging and timely. While the role primarily supports the Petstock brand, you will also work with other brands in our ecosystem.

You will play an important role in bringing our purpose to life by:

• Ensuring the customer experience aligns with Petstock’s Customer Service Principles

• Managing customer feedback and complaints in a timely, solutions‑focused way

• Supporting the daily workload and performance of Customer Experience Support Advisors

• Coa...