Overview

We are looking for a Customer Experience Manager for our Banking client in Makati

Role: Customer Experience Manager
Industry: Banking
Salary: up to 200k
Set up: Onsite in Makati
Schedule: Mon to Fri, dayshift

Responsibilities

1. Strategy development: Developing and implementing a customer experience strategy aligned with the organization's goals and objectives.
2. Customer journey mapping: Understanding and analyzing the various touchpoints and interactions customers have with the company to identify areas for improvement.
3. Feedback management: Gathering and analyzing customer feedback through surveys, focus groups, and other methods to identify areas of improvement and opportunities for enhancing the customer experience.
4. Process improvement: Collaborating with different teams and departments to streamline processes and remove any barriers or friction points that might negatively impact the customer...