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Customer Experience Manager at Savannah Informatics

Company

Confidential

Location

Kenya, Kenya

Type

Full-Time

Job Description

Savannah Informatics is a Kenyan e-Health software company founded by clinicians and finance specialists to deliver interoperable, connected solutions for healthcare facilities, organizations and regions. Our vision is to enable a better healthcare future for Kenya through pioneering use of information technology and knowledge creation


Customer Experience Manager

Key Responsibilities:

  • Leadership & Team Management

  • Lead and develop the customer experience team, ensuring optimal workload distribution and staffing.

  • Provide coaching and mentorship to enhance team capabilities and foster career growth.

  • Implement leadership and training programs to build a customer-focused culture.

  • Act as the bridge between management and the CEX team, ensuring alignment with company goals.

  • Drive succession planning by developing skilled employees who can advance wi...

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