We are looking for a customer service professional who is passionate about delivering great customer experience across the business, and is able to influence key stakeholders to imbibe the culture of doing the right thing for the customer. You understand what factors make a great customer experience, and are able to build an ecosystem and practices that enable wow experiences and drive customer retention.

Qualifications

Graduate in any discipline. MBA Preferred.

Roles & Responsibilities

• Responsible for building and implementing Customer Experience Strategy and Frameworks for a B2B ecommerce software business
• Engage different parts of the business (Marketing, Sales, Delivery and Support) to ensure that all customer touch points are evaluated and enhanced, leading to a seamless and consistent customer journey
• Map out Customer Journeys
• Build Customer Experience Models basis stratification of customers, and custo...