Key Responsibilities

- Engage with customers through calls, emails, WhatsApp, surveys, community platforms, and chat channels.

- Collect, analyze, and interpret customer feedback to improve overall customer experience.

- Build and manage customer communities to encourage engagement, advocacy, and feedback sharing.

- Coordinate customer participation in new product launches, beta testing, product trials, and feedback programs.

- Monitor online reviews, social media conversations, and brand sentiment across platforms.

- Gather Voice of Customer (VoC) insights and collaborate with Product, Marketing, R&D, and Customer Support teams for continuous improvement.

- Identify customer pain points, trends, and opportunities to enhance customer journeys and retention.

- Prepare reports, dashboards, and actionable recommendations for stakeholders.
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