Customer Experience Executive (12 month FTC)

Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for a passionate and friendly Customer Experience Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.

In this rewarding role you will answer and respond to customer queries and complaints received through telephone calls, emails, live chats and postal enquiries.

You will clearly communicate with customers by explaining procedures and managing expectations, providing information whilst taking ownership of issues, following through to completion, amending details, and verifying information whilst ensuring compliance with GDPR and the Data Protection Act.

You will also investigate complaints by liaising with internal departments, external parties and reviewing evidence to achieve a suitable resolution.

Please note this role is a hybri...