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Customer Experience Associate

Company

FPS Innovation Labs

Location

, , philippines, Philippines

Type

Full-time

Customer Experience Associate

Location: Davao, Philippines

Key Responsibilities

  • Professionally handle incoming customers' inquiries via phone, chat, and email.
  • Perform 50% voice and 50% non‑voice tasks.
  • Gather required customer information thoroughly and efficiently.
  • Research remittance information and update the transaction status.
  • Review documents shared by customers to match with internal information.
  • Work closely with partners and other stakeholders to ensure delivery of remittance submitted.
  • Meet and exceed company and individual performance metrics.
  • Provide reliable and agile customer service.

Qualifications

Soft Skills

  • Excellent oral and written business English communication skills, emphasis on comprehension, fluency, and sentence construction.
  • Excellent multitasking ability and research skills.
  • Good customer...

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